Contact Us
If you need help with your account, have a question about deposits, withdrawals or bonus terms, our support team is ready to assist. We handle account verification, payment enquiries, technical issues and general feedback. Use live chat for quick help, or email for detailed requests and document uploads. We aim for clear replies and prompt updates so you can manage your account with confidence. Contact us any time for friendly, practical support and fast resolutions.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email - account, payments, verification) |
| General enquiries | [email protected] (billing, marketing, company enquiries) |
| Affiliate enquiries | [email protected] (partnerships, promo materials) |
| Phone | +44 20 7946 0283 (calls and SMS) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
| Complaints | [email protected] (formal complaints & appeals) |
Support via Email
Email is our preferred contact method for detailed requests, account-related issues, or situations requiring explanations or documents. Please send messages to [email protected] with a clear subject line and up-to-date contact details. Including your account ID and current phone number or address helps us avoid delays and resolve enquiries more quickly.
Submit Your Inquiry
Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day. Simple requests such as account questions, deposits and general info usually get a same-day reply, while more complex issues - for example ID checks or withdrawal investigations - may take longer depending on their nature. We’ll keep you updated at every step.
Feedback
Share your feedback, suggestions or ideas to help us improve Professor Wins. We review every message carefully and use input to refine features, promotions and site navigation. Whether it’s a bug report, a feature request or a comment on our games and payments, your voice helps shape the service. Send us a note and we’ll consider it for upcoming updates.